Technical Service Technician I - Salt Lake City - job 1196779

Date: 09/12/2021

City: Salt Lake City, Utah

Employment type: Full-time

For nearly a century Ottobock has helped people stay in motion by offering the world's best prosthetic, orthotic and medical products. From the world's most popular prosthetic knee, the computer-controlled C-Leg prosthetic leg, to microprocessor myoelectric hands to wheelchairs and seating products, we help people with limb loss or other mobility challenges get back to a full life. Were about 8,000 employees worldwide with about 1,100 here in the States.

As a result of our continued growth and success, we have an opportunity in our MASC (Manufacturers After-Sales Service Center) in Salt Lake City, Utah. Join our team which is comprised of 70 team members. Through all areas in the MASC there are over 20,000 evaluations, services and/or repairs processed annually.

3 Flexible Schedules:

  • 5am to 1:30pm, Mon-Fri

  • 7:30am to 4pm, Mon-Fri

  • 9am to 5:30pm, Mon-Fri

Position Summary:

The Service Technician is responsible for repairing and maintaining upper or lower limb prosthetics. In this role, every day is an opportunity to directly help someone. This position requires multi-tasking, time management and prioritization skills, attention to detail and a customer first attitude.


  • Repairs, calibrates and maintains upper or lower prosthetics.

  • Performs component testing protocols for quality assurance.

  • Provides technical assistance to customers regarding repair issues, estimates, product knowledge and compatibilities.

  • Offers guidance to customers on repair decisions.

  • Identifies and resolves problems in a timely manner.

  • Looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.

  • Follows instructions, responds to management direction and solicits feedback to improve performance.

  • Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

  • Shows dependability by being to work on time and plans requests for time off ahead of schedule.

  • Maintains a clean and safe work environment. Promotes and personally observes safety procedures, and uses equipment and materials properly.


  • 1-2 years of related technical experience.

  • Minimum 1 year of computer experience; must confidently operate a computer and have basic knowledge of Microsoft Office. ERP systems (like SAP) experience a plus.

  • Basic knowledge of hand tools, power tools and inspection equipment.

  • General mechanical aptitude or equipment troubleshooting and repair experience a plus.

  • Hand-eye coordination required.

  • Ability to conduct themselves professionally and communicate effectively with appropriate audience.

How to apply:

This job is expired.