Service Assistant - SSH - Waterloo - job 1197211

Sullivan's Steakhouse

Date: 09/12/2021

City: Waterloo, Nebraska

Employment type: Part-time

Job Title: Service Assistant

Department: FOH

Reports To: Manager, General Manager

FLSA Status: Hourly Non-Exempt


Phil Romano founded Macaroni Grill on a simple belief. He set out to create a restaurant inspired by his grandfather?s kitchen in upstate New York, where the cuisine was rooted in Italian tradition, but the emphasis was on a place family could gather and have a great time over food made with the finest of ingredients. He focused on the little things and that quality is still engrained in our culture 30 years later. It?s a belief that that every tiny detail enhances our Guests? experience and separates our restaurants from others.

Late 2018 Romano?s Macaroni Grill acquired Sullivan?s Steakhouse. A 1940?s Chicago-style steakhouse offering the finest Certified Angus Beef; select seafood, lamb and chicken entrees, appetizers, soups, salads, and side dishes (including Sullivan?s renowned au gratin potatoes). Sullivan?s is rooted in the rich tradition of classic steakhouses, but with a lively twist that turns every meal into a night to remember.

We know that without our Guests we do not exist, therefore our team at every level takes immense pride in their part of creating the best Guest experience in the industry. From building our relationships with small vendors we work with, to carefully selecting the ingredients for our meals and maintaining a spotless house for our Guests, we go the extra mile to create memorable connections at the table. Our team lives the beliefs that make us the #1 Italian restaurant chain and neighborhood steakhouse in the nation.


Sullivan?s steakhouse is seeking a Service Assistant with one year of casual dining or fine dining experience. The Service Assistant acts as a working team ?lead? for the FOH staff, but does not have supervisory or management responsibilities. The Service Assistant is expected to perform, as needed, server duties and also to facilitate effective service through communication with FOH staff and management to ensure guest expectations are timely and effectively met. The Service Assistant is typically an experienced server and a resource for other front of the house personnel regarding questions, providing assistance in meeting guests? needs, recommending to management potential training and cross-training opportunities for FOH staff. The Service Assistant is not a tipped-eligible employee and is not eligible to participate in the Tip Share Policy.

Essential Duties and Responsibilities:

  • Assists in responding to guest complaints and resolves them in a way that ensures the guest will return again quickly and ensures that every guest leaves happy before leaving building

  • Assists the GM & Manager with training and developing an optimum number of staff who are enthusiastically dedicated to delivering the highest level of Hospitality to the guest

  • Helps GM & Manager execute plans based on guest surveys to improve guests? restaurant experience and increase loyalty

  • Assists the GM & Manager in achieving targeted budgets, goals and objectives

  • Assists the GM & Manager in community involvement programs and marketing runs

  • Assist the GM & Manager to ensure the profitability of restaurant operations by operating within cost of goods and labor productivity guidelines while providing quality food and exceptional service.

  • Assists GM & Manager in controlling other direct operating expenses such as utilities, small wares, etc., to minimize expense without adversely affecting operations

  • Ensures that all daily restaurant paperwork is completed accurately and on a timely basis including but not limited to: daily sheets; i.e. taste plate, Open Table, In Moment, etc?

  • Key holder; will be responsible on occasion for opening and closing of the restaurant

  • Assists management team to ensure that staff complete all daily restaurant paperwork accurately and on a timely basis including but not limited to: daily sheets, labor, schedules, orders, inventory and invoices

  • Displays ownership of Sullivan?s Steakhouse vision, values and purpose while holding others accountable


  • 1 year of Casual Dining, Upscale Casual Dining or Fine Dining Experience
  • Strong communication skills, with enthusiasm and a passion for hospitality
  • Strong attention to detail and good facilitation skills
  • Ability to effectively communicate, assist and identify training and development opportunities for staff
  • Professional behavior & decision-making skills
  • Adheres to dress code guidelines

How to apply:

To apply for this job you have to sign in to our website (My profile link in the header).

If you don't have an account with us yet, please Sign up.