SERVICE SALES MANAGER - Cat Spring - job 1197186


Date: 09/12/2021

City: Cat Spring, Texas

Employment type: Full-time

Job category
Hierarchy level
Manager (Manager/Head of Department/Team leader)
Employment type
Grundfos is seeking a Senior Service Sales Engineer to join our Americas Industry Service Sales team. The Senior Service Sales Engineer will be responsible for all service activities in region. Focus and responsible for growth, management and expansion of service business. Ensuring alignment and compliance of all service strategies and policies within the company and service organization. The role will report directly to the Head of Americas Industry Service Sales. Qualified candidates must have authorization to work in the United States without support.

Why Grundfos?

At Grundfos, we dare to do things that others cannot or dare not do. Our skills commit us to pioneer solutions to the world’s water and climate challenges and improve the quality of life for people. We believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short-term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.

What is the job about?

  • Grow the service business in the region according to agreed targets

  • Formulate and develop one service organization covering all Service Excellence processes, including but not limited to Warranty and claims handling, spare parts supply, repair service for all brands build on own existing facilities and Authorized service workshops, and develop clear qualification process for service partners.

  • Develop own service activities complying with Group and Regional Service Standards & Requirement.

  • Close collaboration with local management team, the person will be part of the management team.

Long Term Plans:

  • Responsible for implementing a strategic service growth plan for the country that supports the regional strategic planning approach and enabling the delivery of exemplary performance.

Short Term Plans:

  • Responsible for short-term plans and budgets being created and delivered within the agreed organizational frames of reference.

  • Responsible for developing teams of highly skilled service technicians and Service Partners and building relationships with the company most important customers, ensuring the company creates exceptional relationships with these key customer groups.

  • Responsible for creating a sales and marketing plan to grow the service revenue for approval by Area Service Manager, Regional Service Director and the local GM.

  • Responsible for ensuring a common price policy and cash flow for service activities and spare parts/kits in accordance with the requirements of the region and aligned with local market conditions.

  • Responsible for ensuring the right amount of spare parts stock is kept.

  • Responsible for creating In-House service operations to maximize revenue and profits by using our own staff.

  • Responsible for using technology to add value and efficiency to our customers’ business by managing their pumps.

  • Builds a strong partnership with Grundfos sales leaders throughout the company and facilitates collaboration between sales and service teams, consequently contributing to a positive customer experience.

  • To carry out any other works or instructions by superior.

What do you need to apply?

Qualified candidates must have a Bachelors degree, along with 5-6 years of relevant work experience.

  • Experience managing defined processes within the service environment.

  • Possess industry experience within a business environment; experience working in a large manufacturing environment is strongly preferred.

  • Solid knowledge of the plans, processes and activities within the functional area in the service environment.

How to apply:

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