QA Complaint Analyst I - Bedford - job 1913252

Date: 05/25/2022

City: Bedford, Massachusetts

Employment type: Full-time



Werfen, founded in 1966, is a worldwide developer, manufacturer and distributor of specialized diagnostic instruments, related reagents, automation workcells, and data management solutions for use primarily in hospitals and independent clinical laboratories. The Company’s business lines include Hemostasis, Acute Care, and Autoimmunity diagnostics, as well as Original Equipment Manufacturing. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Our North American Commercial Operations, as well as our Headquarters and Technology Center for Hemostasis and Acute Care Diagnostics, are based in Bedford, MA. Our Headquarters and Technology Center for Autoimmunity Diagnostics is based in San Diego, CA. Additionally, our Technology Center for Hemostasis and Blood Gas Reagents is in Orangeburg, NY, and our Technology Center for Whole Blood Hemostasis is in San Diego, CA.

Position Summary:

Performs entry level failure analysis of product quality complaints of a routine nature requiring application of logic, understanding of general and specialized laboratory methods, techniques, and instruments.


Key Accountabilities

Essential Functions:

  • Develops skills to investigate product quality complaints.

  • Enters all investigation results into the complaint module in SAP.

  • Routinely communicates results, problems, and progress to supervisor

  • Will develop ability to schedule own investigation activities in accordance with assignments and priorities.

  • Acquires supporting information from scientific literature, IL instrument operator’s manuals, assembly documents or other IL groups as required.

  • Contacts are primarily with immediate supervisor and other professionals in the section or group.

  • Performs other related duties as assigned.

Secondary Functions:

  • May perform, as professional judgment and experience are developed, an expanded range of complex complaint investigations. Assignments may be specific to instrument type.

Budget Managed (if applicable)

  • N/A

Internal Networking/Key Relationships

  • To be determined based on department needs

Additional Skills & Capabilities:

  • Strong skills with Excel required


  • Attention to Detail: Ability to pay close attention to detail is required

  • Accuracy: Work is accurate and complete

  • Performance Standards: Demonstrated ability to meet department goals

  • Communication: Excellent written, verbal and presentation skills

  • Discretion: Acts with integrity in all situations and can maintain appropriate confidentiality

  • Multi-Tasking: Ability to manage multiple priorities, and support changing business needs

  • Collaboration: Ability to work within a team to bring best solutions to the team or customer

  • Independence: self-motivated-works under minimal supervision

  • Professionalism: Must demonstrate professionalism during all interactions within company, customer and third parties

  • Takes Initiative: Serves as a role model for “Quality First” by continuously improving on what matters most to customers

  • Problem Solving: Promptly and effectively handles issues and problems

  • Decision making: Makes decisions based on data and risk determination


Minimum Knowledge & Experience required for the position:

  • Bachelor's degree in related field

  • One-year relevant experience

International Mobility:

  • Required: No

Travel Requirements:

  • N/A

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 5,000 employees around the world comprise our Werfen team.

How to apply:

This job is expired.