Public Area Attendant - Tucson - job 1197447

Loews Hotels

Date: 09/12/2021

City: Tucson, Arizona

Employment type: Full-time

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.

Job Specific

  • Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department

  • Applies excellent guest relations skills when interacting with guests

  • Consistently maintains a positive attitude that ensures the best guest experience

  • Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect

  • Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business

  • Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities

  • Performs all duties in a timely and professional manner

  • Applies teamwork skills at all times

  • Gives recognition to repeat guests

  • Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows

  • Cleans and dusts lobby areas

  • Cleans and restocks all assigned restrooms

  • Removes trash from all assigned areas

  • Uses proper chemicals when cleaning as described by the department's procedures

  • Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department

  • Polishes all metal around lobby areas

  • Turns lost and found items into Security in accordance with hotel standards

  • Cleans and sanitizes assigned public and back of the house areas

  • Complies with all specific HOSTAR policies and procedures

  • Removes Room Service trays from hallways and places in appropriate location in service corridor

  • Assists with general cleaning of guestrooms

  • Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners

  • Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces

  • Transfers and stocks all supplies from Receiving as directed

  • Ensures that the Housekeeping storeroom is neat, organized, and secure

  • Turns mattresses

  • Cleans chandeliers

  • Properly uses and maintains equipment and supplies

  • Maintains excellent condition of grounds, floors, carpets, etc.

  • Cleans ashtrays and ash urns

  • Cleans ice machine areas

  • Cleans elevator foyers

  • Cleans elevator doors

  • Cleans elevator tracks

  • Washes doors

  • Vacuums guest hallways

  • Cleans windows

  • Cleans door jams and fire boxes

  • Cleans and mops stairwells

  • Cleans handrails

  • Sweeps and mops hallways

  • Replaces burned out light bulbs according to established procedures

  • Assists in preparation and deep cleaning of VIP rooms

  • Moves furniture in rooms as required

  • Cleans spots on walls

  • Cleans spots on carpets

  • Assists Room Attendants by emptying trash and soiled linen from Housekeeping carts

  • Takes dirty linen to laundry pick up areas

  • Cleans offices as scheduled

  • Cleans Front Desk and back office area

  • Cleans back of the house windows as needed

  • Attends all department meetings as scheduled

  • Assists in restocking Room Attendant caddies

  • Fills Room Attendant bottles with chemicals according to department guidelines

  • Brings dirty glasses down to Housekeeping department at the end of shift

  • Washes guestroom glassware in dishwasher and delivers clean glassware to linen closets

  • Cleans service landings

  • Cleans stocks, and organizes linen closets, ensuring that they are always locked

  • Checks all vacuums used by Room Attendants and maintains them

  • Completes in a timely manner all daily cleaning items for the specific public area assigned

  • Takes trash to the compactor at the end of the day

  • Performs as Restroom Attendant for special events, when required

  • Performs as Room Attendant, if required, on an emergency basis

  • Graduate Houseperson: trains Housekeeping employees regarding professional knowledge and skills according to the Executive Housekeeper's Course Outline, Standards, and Procedures

  • Demonstrates ability to provide coverage in related departments as directed

  • Special projects and other duties as assigned


  • Promotes and applies teamwork skills at all times

  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

  • Is polite, friendly, and helpful to guests, management and fellow employees

  • Executes emergency procedures in accordance with hotel standards

  • Complies with required safety regulations and procedures

  • Attends appropriate hotel meetings and training sessions

  • Maintains cleanliness and excellent condition of equipment and work area

  • Complies with hotel standards, policies and rules

  • Recycles whenever possible

  • Remains current with hotel information and changes

  • Complies with hotel uniform and grooming standards


  • Basic English language skills

  • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift

  • Able to work a flexible schedule, including weekends and holidays

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