Patient Navigation - Omaha - job 1198261

Think Aksarben

Date: 09/12/2021

City: Omaha, Nebraska

Employment type: Full-time

Our Values

In Common Mission, our teams work together with our patients at the center. We strive to continuously improve. We value one anothers diversity of talent, experience, and perspective. We each contribute to something bigger than ourselves while promoting integrity, belonging, and collaboration.

Our Mission

  • Provide you the best customer experience.

  • Helping you achieve the highest quality of life.

  • Lowering costs by keeping you well.

  • Serving as an outstanding team in a work class workplace.

Shift: Days

Hours: Varied hours Monday - Friday 7am - 8pm/ Weekends 9am - 5pm


  • Welcome and engage patients on assigned floors, delivering excellent customer service in all interactions.

  • Scan insurance cards and appropriate documentation (i.e. photo I.D. and prescription cards) and collect copay, self-pay, and outstanding balances.

  • Assist and educate patients on pre-registration and intake processes, reducing manual components required by staff wherever possible.

  • Ensure patients are accurately checked-in for appointment using appropriate systems and direct patients to appointment as needed.

  • Verify/update patient demographic, insurance, and other necessary information to ensure accuracy and consistency across all systems and applications.

  • Acquire signature for patient release and schedule future appointments in appropriate systems.

  • Address patient issues, questions, and/or complaints, documenting and escalating, as appropriate.

  • Collaborate with interdisciplinary teams at Think to ensure an excellent patient experience.


  • Basic knowledge of medical insurance processes and workflows.

  • Knowledge of HIPAA and privacy rules.

  • Skill at communicating in a professional manner, both verbally and in writing.

  • Skill in using a computer and a variety of software, including, Word and Outlook.

  • Skill in attention to detail and accuracy.

  • Ability to communicate effectively, both verbally and in writing.

  • Ability to deliver excellent customer service and patient education.

  • Ability to work independently and in a team environment.

  • Ability to be a good representative of Think.


Highschool Diploma/GED Required. A minimum of one (1) year of customer service experience required and one (1) year medical receptionist experience preferred.


  • This role operates in a healthcare setting. This position requires frequent sitting and computer work and allows employee to vary physical position or activity for comfort.

Must be able to:

  • Stand 70% or longer of a workday.

  • Sit 10% of a workday.

  • Walk 20% of a workday.

  • Requires ability to lift up to 25 pounds without assistance.

  • Requires employee to: bend, squat, kneel and reach above shoulder level occasionally and twist occasionally.

  • Requires repetitive use of hands for: simple grasping, fine manipulation, computer use.

  • Requires sensory skills (speech, vision, touch, and hearing) corrected to near normal range.

NOTE: The information above is a reflection of the general nature of job duties. From time to time, additional duties may be assigned.

Think Whole Healthcare is an Equal Opportunity/Affirmative Action employer.

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