OnTech - Field Support Manager - Newark - job 1616773

DISH

Date: 01/14/2022

City: Newark, New York

Salary: $65,000 per year

Employment type: Full-time


We’re DISH. We’re the ones who pioneered the DVR, commercial-free TV, and live streaming TV with Sling. Based in Colorado, we are founded on the fact that even though technology can help make our lives easier, figuring out what you need and getting it set-up can be complicated – we want to fix that.



With the most trusted and reliable in-home technicians in the business, OnTech Smart Services™ has expanded our scope from satellite TV installations and repair to a wide range of other in-home technology related services. We help people find the best products to meet their personalized needs, professionally install them, and most importantly, teach them how to use and get the most out of these

products.



At OnTech, we make the Smart Home simple.
Serve as the sturdy bridge between our central corporate operations and the thousands of field operations teams we have in our customers’ homes daily. We need proven, Field Leaders to help develop and implement strategic programs focused on growing our OnTech Smart Services business, build dynamic training processes that drive quality with every installation/set-up we make, and provide

powerful mentorship and guidance to leaders in a specific geographic territory and make OnTech Smart Services as relevant as possible.



Energy (alot of it), Intelligence, and a strong desire to win is highly regarded in this role. Along with an established leadership philosophy, obsession with technology and its role in our daily lives, record of successfully leading engaged and motivated teams, and an affinity to use every possible detail to deliver results.



In this role, you will:

  • Act as an advocate for the customer.

  • Conduct on-site visits to evaluate and coach Field Teams regarding OnTech processes, policies,

    and technologies. Develop plans on-site with the Field Teams that will drive the behaviors that deliver results.

  • Coach and train Field Teams on current and new processes, policies, and technologies.

  • Assist the OnTech Installation Specialists in supporting the field via ZINC.

  • Monitors and responds to issues with regard to all customer-impacting activities.

  • Manage operational performance and deliver continuous process improvement.

  • Take the initiative to start, manage, and deliver multiple objectives under tight and/or ambiguous time frames.

  • Communicate regularly with Executive, Regional, and Corporate Leadership to determine and develop business priorities.

#LI-SE1
Additional requirements:


  • Bachelor’s degree from four-year College or University strongly preferred and 5+ years related

    experience; including 2 years supervisory/management experience and/or training; or equivalent combination of education and experience.

  • A strong competency in leading, developing, mentoring, and coaching

  • Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals. Ability to obtain an elevated understanding of processes, procedures and responsibilities performed by our Field Teams

  • Excellent presentation, facilitation and communication skills

  • Willingness to work flexible hours, including weekends and travel up to 50% of your time

  • Ability to frequently lift and/or move up to 75 pounds, working in small spaces and/or various heights, work in all climates and safely operate a motor vehicle

Compensation: $65,000.00/Year - $70,000.00/Year
From versatile health perks to new career opportunities, check out our benefits on our careers website.

Candidates need to successfully complete a pre-employment screen, which may include a drug test.




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