New! Housing Navigator, Urbanna, VA-Full-time Opportunity! - Gwynn - job 1197603

Bay Aging

Date: 09/12/2021

City: Gwynn, Virginia

Employment type: Full-time

Bay Aging is seeking a full-time Housing Navigator. If you have strong customer service and interpersonal skills, are a Self-starter who can identify critical needs, this is a great opportunity to share your skills and serve our community. Benefits include: Medical, Dental, Vision, 401k Retirement Plan, Paid Annual, Holiday and Sick Leave and more! Apply today to join our team!

JOB SUMMARY: Provide administration to the Northern Neck Middle Peninsula Housing Coalition (NNMPHC) and support to Bay Aging homeless solutions and housing programs. This position is primarily funded through grant opportunities administered by the Virginia Department of Housing and Community Development (DHCD). Reports to Program Manager.


Housing Navigation (60%)

  • Research rental opportunities advertised through local newspapers and online (Craigslist, Facebook Marketplace,, Zillow, etc.) and proactively contact landlords

  • Strengthen relationships with landlords by providing outreach and community education for Bay Housing programs virtually, telephonically, and in-person

  • Develop and maintain a comprehensive database of housing options tailored to suit the unique needs of clients; Update frequently and coordinate distribution to relevant stakeholders

  • Coordinate with direct-service providers to navigate the housing market to match clients with appropriate housing; Liaison with case manager/client and landlord to support access to housing

  • Mediate between landlords, direct-service providers, and tenants with the goal to ensure clients maintain stable permanent housing; Gather comprehensive knowledge of available resources (legal aid, homelessness prevention, support services, emergency services) to mitigate issues

  • Assess housing unit program compliance and property standards

  • Partner, coordinate, and support education events (financial counseling, credit counseling, landlord and tenant rights and responsibilities, etc.)

  • Develop materials that provide education, awareness, and rental opportunities that are communicated appropriately for clients with a variety of barriers

Homeless Solutions Programs Administration Assistance (15%)

  • Initiate processing of payment requests for a variety of Bay Housing programs and track appropriately

  • Use DHCD-approved prioritization tools to manage client assistance with grant expenditure rates

  • Receive, package, and evaluate applications from clients seeking a variety of housing assistance

  • Support compliance activities by reviewing program documents, filing, and processing paperwork

  • Research and support development opportunities to increase affordable housing units (identify landlords willing to partner on projects, create formal partnerships with other human-service providers, evaluate potential funding opportunities, provide assistance in grant writing, etc.)

  • Assist in day-to-day and administrative duties for the NNMPHC

Case Management (15%)

  • Utilize the Homeless Management Information System to track outcomes of clients served through housing navigation

  • Assume case management responsibilities for clients with high-barriers in the housing navigation process

All other duties as assigned.


Rely on extensive on-the-job training and experience to accomplish the work.

Working knowledge of:

  • Microsoft Office programs (e.g. Word, Excel, Outlook, PowerPoint)

  • Google Programs (e.g. Google Docs, Sheets, Slides, Drive)

  • Data entry and evaluation

  • Bay Housing programs best practices, including Housing-First models

  • Community resources and human service operations

Maintain strong attention to detail and record keeping ability

Ability to closely follow funding program guidelines

Strong customer service and interpersonal skills to establish and maintain trusting professional relationships with community partners, third-party housing providers, and funders

Self-starter and proactive: identify critical needs, set up activities, and prioritize resources

Excellent verbal communication skills virtually and in-person

Excellent written communication skills (letters, memos, reports, emails, text messages, etc.)

Decision making: Handle a variety of tasks autonomously with regular reporting to supervisor and co-workers

Able to adapt to a collaborative work culture


Office-based position with minimum physical requirements (ability to lift 25 lbs., walking, climbing stairs). Occasional travel is required throughout the Bay Aging service area and the State of Virginia. Occasional overnight travel to attend trainings and conferences.

50% of the essential functions of the position can be performed remotely.

Work stationed at satellite partner offices, up to one day per week, may be required.


3 to 5 years of experience in affordable housing, homeless services, or human service-related field. Associate’s Degree preferred.

FLSA status: This is a non-exempt position.

Disclaimer: This job description is not designed to cover or contain a comprehensive list of all activities, duties or responsibilities that are required of the employee. From time to time, the supervisor will ask job holder to perform additional duties related to the completion of the work.

Bay Aging is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.

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