Manager, Telecommunications - Information Technology - Cape Girardeau - job 1197075

Date: 09/12/2021

City: Cape Girardeau, Missouri

Employment type: Full-time

Manager of Telecommunications

Information Technology

Full time



Primary Responsibilities


  • Manage the Telephone Specialist, Administrative Assistant, and student worker switchboard operators and provide guidance to resolve any day-to-day issues

  • Provide basic Voice over IP phone system maintenance including monitoring and resolving system alarms, monitoring trunk activity, creating and making changes to call center programming, and configuring extensions

  • Work directly with vendors regarding our cellular, landline, and cable services to maintain current services and to establish new services when necessary

  • Assist with the layout/design and configuration of classroom AV equipment

  • Assist in managing Telecommunications infrastructure projects

  • Research new products and technologies related to security camera systems, classroom AV equipment, IP telephone systems, etc.

  • Assist with the layout/design and configuration of the campus video surveillance system

  • Maintain accurate inventory records for classroom AV and video surveillance equipment

  • Maintain up to date content on the departmental web site

  • Be on-call to help resolve any after-hours issues

  • Bachelor's degree in Telecommunications or related IT field

  • Experience managing a small to medium size team

  • Demonstrated experience programming and maintaining a Voice over IP telephone and voicemail system in an enterprise level environment (Avaya IP Office experience preferred)

  • Demonstrated experience working with infrastructure related to wireless, fiber optic, and local area networks

  • Experience working with SIP, T1, and ISDN circuits

  • Demonstrated experience with project management

  • Ability to work independently with limited supervision

  • Excellent interpersonal, verbal, and written communication skills

  • Demonstrated experience and understanding of quality customer service

  • Demonstrated commitment to a diverse work environment, including working with multi-cultural populations and an understanding of, and sensitivity to, issues affecting women and minorities


Application Deadline: To ensure full consideration, application materials must be received by August 20, 2021. The position is available immediately and will remain open until filled.


 To Apply: Complete the online application by clicking on the APPLY button at the top of the page. You will need to submit the following in order for your application materials to be complete.


  • letter of interest addressing all position qualifications

  • resume

  • names and contact information of three professional references may be asked for at a later date 

How to apply:

This job is expired.