Learning and Engagement Receptio... - Lehi - job 1197974

Thanksgiving Point

Date: 09/12/2021

City: Lehi, Utah

Employment type: Full-time


EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. About the Organization Thanksgiving Point is a Utah institution with more than 25 years serving the community in education and entertainment. Our vision is to engage families and individuals of all ages and abilities. We accomplish this through a variety of offerings and places to explore and visit. Thanksgiving Point is home to five world-class venues: Farm Country, Butterfly Biosphere, Museum of Ancient Life, Ashton Gardens, and Museum of Natural Curiosity. Major annual events include Luminaria and the Tulip Festival, just to name a few. Each year more than two million visitors come to Thanksgiving Point from all 50 states and around the world. Team Members enjoy free venue admissions for themselves and their families, a 401K match incentive, Sundays always off, and so much more! Thanksgiving Point is a one-of-a-kind place, and we want Team Members who are that way too. Description


Pay Rate - $12.50 an hour


Full-Time - benefited position, medical, dental, Life, 401K after a year, PTO, 9 paid holidays, LTD


Closed Sundays


Free Family Thanksgiving Point Membership


The Programming Support Specialist is responsible for the daily operations of the Programming Department Reception Desk, answering the phones, selling programs registrations, providing program information to parents and participants, and supporting all the Education Program Leads.


Responsibilities



  • Must be pleasant at all times especially when under pressure to keep up with the demands of many calls coming in

  • Respond to guest inquiries and requests by phone, email and in person

  • Must stay current on all Thanksgiving Point education programs, including summer camps, school outreach programs, field trips, after-school programs, home-school programs, birthday parties, early childhood programs, workshops and classes, etc

  • Must be able to become an expert on the point of sale software used at Thanksgiving Point

  • Ability to sell classes, day camps, programs and anything else that is needed over the phone

  • Maintain and refine systems, procedures and protocols to efficiently meet Learning and Engagement Department's and guests' needs

  • Maintain relationships with staff while communicating and collaborating across venues and departments

  • Collaborate with L & E team to understand and support programming and scheduling needs

  • Facilitate communication between guests, staff, L & E coordinators, managers, guest services, marketing, events, etc

  • Must be detail oriented and organized in a manner that will aid in being able to return calls and resolve any necessary issues

  • Assist with the scheduling of school outreach and field trips

  • Track participation numbers for all Learning and Engagement programs

  • Maintain spreadsheets, documents and hard files for scheduling, registering guests, maintaining educator support, reporting, updating accounts

  • Generate data reports

  • Work inter and intra departmentally to organize and coordinate necessary logistics for the successful and efficient delivery of programs

  • Evaluate visitor experiences using appropriate tools and methodologies

  • Accept all guests and co-workers as they are and welcome them without expectation or judgment

  • Other duties consistent with the general nature and focus of the position and/or the goals and objectives of the department may be assigned.


Position Requirements


Required skills



  • Excellent time management, organizational, and analytical skills

  • Organized, efficient, and a creative problem-solver

  • Good critical thinking skills and a growth mindset

  • Strong verbal and written communication skills

  • Attention to detail, and a team mindset

  • Ability to work in a highly collaborative workplace, and to give and receive constructive feedback

  • Ability to work patiently in high-activity, high-energy, noisy environments

  • Ability to communicate effectively with program participants, parents, other team members and visitors

  • Computer and typing proficiency

  • Strong competency with Microsoft programs such as Word, Excel, and Outlook

  • Must pass a background check.


Hours:


This is mostly a Monday – Friday position, with full-day shifts scheduled between 8:30 and 5:00. Must be rigorously on time. May be required to occasionally stay later as well as work some holidays and Saturdays. Hours may vary slightly depending on the volume on phone traffic especially when large programs are coming up.


Full-Time/Part-Time Full-Time Shift Days Position Learning and Engagement Receptionist Number of Openings 1 Exempt/Non-Exempt Non-Exempt Location Thanksgiving Point


This position is currently accepting applications.


Apply Now


WE ALSO RECOMMEND


Other Jobs Within Same Category Invertebrate Keeper in Lehi, UT


Posted on: 8/31/2021


[Apply Now]


Explorer in Lehi, UT


Posted on: 7/27/2021


[Apply Now]


Other Jobs Within 60 Miles Temporary Exhibit Tech in Lehi, UT


Posted on: 6/4/2021


[Apply Now]


Pest Control Manager in Lehi, UT


Posted on: 6/23/2021


[Apply Now]


Irrigation Manager in Lehi, UT


Posted on: 8/11/2021


[Apply Now]


Gardener in Lehi, UT


Posted on: 7/13/2021


[Apply Now]


Exhibit Technician in Lehi, UT


Posted on: 8/19/2021


[Apply Now]





How to apply:

To apply for this job you have to sign in to our website (My profile link in the header).

If you don't have an account with us yet, please Sign up.