High Risk Health Coach Team Lead - PHSO - Full Time - Mason City - job 1196750

Date: 09/12/2021

City: Mason City, Iowa

Employment type: Full-time

Employment Type:
Full time


What we offer:

  • Competitive wages; including weekend and night differentials

  • Benefit Package (Blue Cross Blue Shield of Michigan) for positions 16 hours per week or greater

  • Educational assistance

  • Success Sharing - a bonus when the organization meets its goals

Hours: Work from home.

About The Job:

The RN Ambulatory Health Coach Team Lead functions as a working team leader devoting 25-30% of time providing care management and care coordination services to Population Health patients with complex illness residing in the community setting. This includes managing a panel of high-acuity patients, managing their transitions in care across the care continuum, and providing coaching and education to support patient self-management. Serves in an expanded health care role to collaborate with the patient’s primary care provider, specialists, other members of the health care team and patients/families to ensure the delivery of quality, efficient and cost-effective health care services. Assesses, plans, implements, coordinates, monitors and evaluates all options and services with the goal of optimizing the patient’s health status. Integrates evidence-based clinical guidelines, preventive guidelines and

protocols in the development of individualized care plans that are patient-centric, promoting quality and efficiency in the delivery of health care. Understands and complies with PHSO standard work flows upholding accreditation level standards.

Under the direction of the PHSO Ambulatory Care Management Manager, the Ambulatory High Risk RN Health Coach Team Leader primarily functions as a mentor to Ambulatory High Risk RN Health Coaches on their team providing oversight and support to their team members in accordance with the PHSO’s policies and procedures. Responsible for coordinating the daily operational activities of the team. Works collaboratively with the Manager to identify process gaps, develop workflows and processes and ensure administrative and clinical processes are in place and working effectively to ensure staff is tracking to meet the department expectations. The lead secures and maintains the knowledge required to serve as a subject matter expert to the team. This individual represents the department in internal and external meetings as assigned by the Manager.

What we are looking for:


  • Graduate from an accredited school of nursing.

  • BSN preferred.


  • Minimum of 3 years previous nursing experience.

  • Varied clinical and care management experience preferred.

  • Supervisory experience preferred.

Special Skills and Competencies:

  • Ability to deal with confidential and sensitive information, requiring ongoing discretion and management of secure information.

  • Strong communication (verbal/written) and organizational skills and ability to interact effectively with providers, clinic staff, and care management team members across the care continuum.

  • Demonstrated capacity to problem solve and prioritize in complex situations.

  • Demonstrates a wide theory base and sound clinical skills to function as a nurse generalist.

  • Strong self-motivation and ability to work independently without direct supervision or support.

  • Adaptability to performing a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

  • Ability to function effectively in a team based environment.

  • Basic Excel and Word skills.

  • Ability to understand and apply guidelines, policies and procedures.

  • Obtain Certificate of Competency in Population Health Care Management within 12 months of hire.

  • Registered Nurse, State of IA.

  • BLS.

  • Mandatory Reporter.

All offers are contingent upon the successful completion of references, background checks, pre-employment physical, drug screen and post offer exam.

EEO Employer F/M/Veteran/Disabled

In compliance with the ADA Amendments Act (ADAAA), VEVRAA, and Section 503, should you have a disability and would like to request an accommodation in order to apply for a currently open position with MercyOne North Iowa Medical Center, please call Human Resources at (641) 428-7287 or email us at mc01hrrecruitment@mercyhealth.com

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

How to apply:

This job is expired.