General Service Transporter - Rochester - job 1197273

Mayo Clinic

Date: 09/12/2021

City: Rochester, Minnesota

Employment type: Full-time








General Services

Why Mayo Clinic

Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2020-2021) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you'll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you'll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description

In this role employees will have direct patient contact. The primary function is to transport patients, visitors and patient related items throughout the Mayo Clinic campus in a safe and efficient manner. Employees will have frequent interaction with nurses, radiology techs, desk staff, door attendants and others. Employees will receive primary work assignments via an iPhone and pager. Employee must be able to function independently and as a team member with minimal supervision or direction, and possess knowledge with the use of a smart phone. Proper input and management of transport requests may be required via computers and/or working with dispatch staff via telephone. Employees in this role will stand and/or walk 10-12 miles per 8 hour shift and frequently push/pull patients up to 200 pounds and occasionally up to or exceeding 350 pounds. Employees must demonstrate proficiency in the safe operation of multiple types of motorized patient transport equipment which require exceptional fine motor skills. In addition, employees must have full use of hands, ability toperform repetitive wrist and elbow movements, repetitive foot motions and trunk rotate/twist/reach actions. Employees are required to disinfect equipment after each patient use and request maintenance as needed through the appropriate channels. Performing wheelchair roundups to General Service storage locations or designated floors is a daily task. Employees will transport patients who require the use of oxygen, intravenous pumps, wound vacs and/or other special equipment, as well as assist patients in and out of wheelchairs/stretchers, and perform correct patient identification by utilizing two patient identifiers (name and date of birth). When a patient is on oxygen, it must be confirmed with a nurse that the patient has a minimum of 30 minutes of oxygen before transportation occurs. Employees are required to use a slider board and slider sheet to transfer patients to/from beds and/or stretchers with assistance from other care team members. Employees are required to confirm with staff and adhere to the medical isolation precautions and protocols. This requires additional hands-on training. Employees must provide detailed verbal communication to appropriate staff during the drop off and pick up of patients in the inpatient setting. Working hours may include days, evenings, overnights, holidays, and weekends with rotating days off. Staff may be required to attend meetings outside of their normal work schedule and/or assist in the training of new employees. A minimum of 80 hours of on the job training is necessary to perform basic job functions.


Requires a high school diploma or equivalent. Previous customer service experience required. Previous hospital, clinical or patient care experience preferred. Must be able to work independently and in a group setting with minimal supervision. Requires exceptional verbal communication skills as well as telephone and human relation skills to interact with patients, guests and staff. Must communicate effectively in a professional and respectful manner during high-stress situations. Must be able to adapt to unpredictable and stressful situations, while maintaining a calm and pleasant demeanor. Strong problem solving skills are necessary. Must be able to demonstrate exceptional initiative and a proven ability to quickly respond to customer needs in a fast paced work environment. Basic computer skills are required, with proficiency in Microsoft Word and Outlook. Must be able to read, write, speak and understand English.

Additional qualifications

Providing patients and visitors assistance as necessary, such as patients experiencing nausea symptoms while in route to their destination. Transport patients on a monitor cart to/from an intensive care unit (ICU) which requires Nurse and/or Respiratory Therapist accompaniment. Continuously monitor the patient's condition during transport when a patient care staff member has not accompanied. During transport if medical staff is needed to evaluate the patient's condition, the transporter may be required to call a code blue.

Exemption status


Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $17.26 per hour.

Benefits eligible



Full Time

Hours / Pay period

80 Hours every two week pay period

Schedule details

Each 2 Week Pay Period:

Wednesday: 11:30am-8:00pm

Thursday: 11:30am-8:00pm


Saturday: 11:30am-8:00pm

Sunday: 11:30am-8:00pm

Monday: 11:30am-8:00pm


Wednesday: 11:30am-8:00pm

Thursday: 11:30am-8:00pm

Friday: 11:30am-8:00pm



Monday: 11:30am-8:00pm

Tuesday: 11:30am-8:00pm

Weekend schedule

Every Other Weekend

Site description

Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.


Support Services

Career profile

Support Services

Job posting number



Robin Canion

Equal opportunity employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

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