Director- HR Digital Experience - Ann Arbor - job 1197685

Domino's

Date: 09/12/2021

City: Ann Arbor, Michigan

Employment type: Full-time


Domino’s, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, re-energized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and over 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!




This role is a key driver for HR’s digital transformation strategy. This role will be responsible for helping develop and execute a vision for new/emerging HR technology and leading a team of technologists, business analysts and project managers responsible for successfully deploying, implementing or evolving modern digital tools and enhancing capabilities using existing tools and systems. This role will drive the strategic roadmap for digital HR experience by partnering closely with key stakeholders across the organization, including IT, HR, Finance, Store Ops, Facilities, and Communications, among others.



Primary Responsibilities
  • Drive a comprehensive strategic plan for investment in HR technology, systems, processes and experienced in order to elevate the employee experience, improve leaders’ abilities to attract and manage talent and drive the efficient and effective use of resources across HR.

  • Partner with the HRLT and critical stakeholders to improve the data quality, reporting and analytics for both HR users and business users.

  • Translate strategic business/HR goals and objectives into concrete tactical plans

  • Develop personalized and relevant digital team member journeys that support our brand, values, and goals

  • Research, identify, and leverage technology to create new (or modify existing) business processes and user experiences to meet changing business requirements

  • Responsible for managing business relationships, relating to process owners, and partnering with IT to build and drive related processes and procedures; in particular, closely partner with the Director-Corporate Systems

  • Influence change by driving engagement with the digital HR strategy
  • Determine viable solutions (accounting for data, processes, people, system capabilities) and establish controls and governance to ensure that they’re effective, properly maintained and operating efficiently, including developing a data, security, and reporting management strategy and framework

  • Ensure the process maps, SOPs, and operating plans remain current, and that any change requests go through proper procedures

  • Coordinate support activities for HR technology which includes setting and monitoring SLAs for support and working with IT on establishment, measuring, monitoring and improvements of SLAs

  • Responsible as product owner for launching, maintaining and improving key HR applications

  • Lead a team responsible for prioritizing initiatives, defining requirements and managing timelines; oversee the management of project work, enhancements, support activities, and backlog grooming

  • Serve as a subject matter expert on related system capabilities and emerging technologies that are yet to-be-acquired or that are already implemented or offered in our existing systems

  • Build and manage a team of functional/technical managers and analysts

  • Work with IT and user experience teams to provide mock-ups, conceptual ideas and demos



  • BA/BS in Management of Information Systems, Computer Science, Business, or related field

  • Minimum 8 years of HR technology experience leading, driving, maintaining, and improving technology platforms and using project management tools and methodologies

  • Minimum 5 years of experience leading and working with cross-functional teams

  • Exceptional communication skills and an above average ability to translate HR business requirements into technology concepts and vice/versa. Experience resolving conflicts across different groups of stakeholders; proven ability to coordinate and align a diverse set of business stakeholders on initiatives, especially those involving technology

  • Strong problem-solving skills with an aptitude for learning new technologies; constantly pushing toward clarity and delivery while balancing the need for collaboration across a variety of stakeholders to achieve objectives

  • Constantly pushing toward clarity and delivery while balancing the need for great collaboration across a variety of stakeholders to achieve your objectives

  • A high bar across the board - from personal contributions to the people you work with to the projects you work on you maintain high standards

  • Savvy with data – understand how to gather, share, and leverage data to make decisions

  • Working knowledge of implementing and supporting HR systems and applications

  • Proven understanding, experience and skills with process reengineering

  • Desire to learn

  • Able to navigate ambiguity and work independently

  • Deep functional experience with HR domains

  • Experience of managing budget, estimating and forecasting

  • Management of vendors, system integrators and support teams



Leadership Characteristics

  • Ability to lead, build, and develop a team at varying levels of technical and project management experience

  • Plan and coordinate complex discussions across teams, working with technical and non-technical team members

  • Skilled at orchestrating change through influence

  • Able to adjust to multiple demands, address shifting priorities, and to champion change

  • Decisive while considering long- and short-term consequences of decisions

  • Understand customer needs and manage expectations




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