Customer Success Coordinator - Nevada - job 1197035

Date: 09/12/2021

City: Nevada, Missouri

Employment type: Full-time

The essential responsibilities of the Customer Success Coordinator are:

Services Coordinator 45%

  • Provide support to customer success and operations management functions.

  • Assist customer success managers and operations personnel in the coordination and completion of projects.

  • Provide administrative and technical support such as scheduling, preparing customer communications or presentations, monitoring timelines, attending meetings, and acting as liaisons to various departments and organizations.

  • Communicate any issues, problems, or additional information to customer success managers and recommend solutions.

  • Monitor and evaluate project activity and report on progress to project managers and leadership.

Customer Service 45%

  • Provide customer service via the telephone and/or Internet (e.g., support tickets, instant message, email). Assist with outbound customer communications as instructed.

  • Handle customer inquiries and resolve support inquires. Coordinate with customer if additional information is needed. If the nature of the inquiry requires involvement from others, manage the inquiry/response through successful completion.

  • Assist with data file collection, validation, issue resolution.

  • Perform other customer service duties as requested.

Administration 10%

  • Perform administrative duties as assigned.

Skills/ Experience Required

  • Experience working with all levels in an organization, both internal and customer organizations

  • Ability to work directly with customers, vendors, and other service providers unsupervised

  • Customer management skills including project management, resolving issues, setting customer expectations, customer training support, and building customer relationships.

  • Ability to follow instructions well and quickly adapt to changing priorities

  • Self-starter, ability to manage to deadlines with little to no direct supervision

  • Verbal and written communication

  • Listening and problem-solving skills; ability to proactively address issues and coordinate solutions

  • Ability to multi-task and work in a fast-paced environment

  • Prioritization savvy – ability to determine appropriate priorities, responsive to urgent requests, ability to escalate as appropriate

  • General technical knowledge needed to support customers

  • Ability to recognize areas of improvement and propose those to the team for continual process improvement

  • Collaborative team player

  • Quick learner

  • Microsoft Office products, including Word, Excel, Visio, and MS Project

  • SaaS implementation experience a plus

  • Medicare industry knowledge a plus

How to apply:

This job is expired.