Customer Service Representative - Dover - job 2011918

Date: 06/28/2022

City: Dover, New Hampshire

Employment type: Part-time

Come join a great team! We're looking for an early riser who can provide great customer service at our Dover terminal Monday-Friday, 4:00 AM - 9:00 AM (25 hours/week). Additional hours, if desired, are available at our (more fast-paced) Portsmouth and Seabrook terminals.


Responsible for daily operations of the customer service desk at assigned facility. Primary focus is to ensure consistently exceptional customer service through team work and effective communication.

Essential Duties and Responsibilities:

· Provide timely and accurate information to customers concerning schedules, pricing and policies

· Accurate processing of tickets using the ticketing system and/or on line ticketing software

· Process refunds, gift certificates and all special discounts and promotions

· Work closely with Drivers to quickly resolve passenger issues

· Assist drivers by being at the coach door for assisting customers

· Frequent attention to the cleanliness of the facility and outside surrounding areas

· Accurate and timely cash out at end of shift

· Log passenger counts, Driver check ins and bus changes

· Notify Duty Supervisor in the event of breakdown, bus delays, weather issues or absenteeism

· Complete ‘Incidence Report’ with customers and send to management in a very timely manner

· Attention to safety of employees and customers and notification to management of any potential hazards

· Maintain regular and punctual attendance, work overtime as assigned, work outside in all weather and comply with all company policies and procedures

· Maintain familiarity with content and functions of

· Attendance is a mandatory function of the position.

Skills Required:

· Ability to communicate customer requests to management for decision as needed

· Intermediate Computer literacy

· Excellent communication skills with passengers and other co-workers concerning operations, policies, etc.

· Excellent interpersonal and conflict resolution skills

· Excellent customer service skills

· Ability to manage a high-volume service counter

· Able to work independently and to multitask as needed. Frequently called upon to talk to customers, process tickets and adhere to tight schedules

· Able to recall schedules, fares, policies, etc. without using reference material

· Position requires availability to work various shifts on weekdays, weekends, evenings, and holidays, including shifts at non home-base terminals

· Must be able to communicate clearly and effectively in a courteous manner at all times and display empathy

· Must be able to stand for up to 8-10 hours at a time

· Must be able to lift, push, or pull 25 pounds and bend and squat intermittently

Education and Experience:

High School diploma and minimum of one-year customer service/sales associated experience in a retail environment is preferred.

Job Type: Part-time

Pay: $17.50 per hour


  • Employee discount

  • Paid training


  • 8 hour shift

  • Monday to Friday

  • No nights

Ability to commute/relocate:

  • Dover, NH 03820: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

How to apply:

This job is expired.