Bodily Injury Claim Specialist - Aurora - job 1198341

Auto Club Group

Date: 09/12/2021

City: Aurora, Illinois

Employment type: Full-time

Job Description

Bodily Injury Claim Specialist – The Auto Club Group

You’ll be more than the face of our company, you’ll be the heart and soul of our customer experience, the essence of what makes The Auto Club Group unique, and the reason why we love our job!

As a Bodily Injury Claim Specialist, you will thrive within our dynamic and fast paced environment by supplying best in class service to our members. In this position you can expect to investigate, evaluate and settle third party injury claims with attorneys and/or directly with claimants. You will complete complex coverage analysis, investigate claims to determine if payment is warranted and decide applicable limits, and explain exclusions and/or possible recovery to our members.

Do you have what it takes to thoroughly review damages and determine next steps? Do you enjoy a fast-paced challenging environment? Do you have strong experience in insurance or claims or have always been interested in the behind the scenes of the insurance field? Do you want to work for a company that is one community working towards a common goal? If so, this is the position for you!

How you will benefit:

As a reward for your passion and commitment, we offer:

  • Potential for annual performance based salary increases and corporate incentive plan bonus up to 4% (initial incentive plan pay out based on date of hire)

  • Excellent and comprehensive benefits packages are just another reason to work for the Auto Club ‘Group. Benefits include:
    • 4% automatic 401k enrollment with Company match up to 6%

    • Comprehensive medical, dental and vision coverage

    • PTO – up to 2 weeks year one, 3 weeks at 2 years
    • Company vehicle and cell phone
    • Paid Holidays

    • Tuition Reimbursement

    • Complimentary AAA membership
    • Discounts on travel, entertainment, shopping and so much more with AAA benefits!

To prepare you for this exciting opportunity:

  • Full-time paid training

  • Occasional travel

  • Schedule is Monday thru Friday

Work Environment:

This position will be remote to start but is expected to return to an in-office position.


We’re looking for candidates who:

Preferred Qualifications


  • Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience

  • Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent

  • Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience

  • Must have a valid State Driver's License


  • Some knowledge of Negligence Law preferred

  • Medical terminology knowledge a plus

Required Qualifications (these are the minimum requirements to qualify):

  • Must have a valid driver’s license

  • Securing and evaluating information

  • Ability to take investigate and document statements and findings

Ability to:

  • Handle claims to the line Claim Handling Standards

  • Follow and apply ACG Claim policies, procedures and guidelines

  • Work within assigned ACG Claim systems including basic PC software

  • Perform basic claim file review and investigations

  • Demonstrate effective communication skills (verbal and written)

  • Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns

  • Analyze and solve problems while demonstrating sound decision making skills

  • Prioritize claim related functions

  • Process time sensitive data and information from multiple sources

  • Manage time, organize and plan work load and responsibilities

  • Research analyze and interpret subrogation laws in various states

What it’s like to work for us:

We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest and ethical work environment. We lead in everything we do by offering best-in-class products, benefits and services. And we value our employees by seeking the best talent, rewarding high performance and holding ourselves accountable.

All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences and viewpoints, realizing our differences make us stronger.

Who we are:

The Auto Club Group helps AAA Members enjoy life’s journey with peace of mind by providing innovative solutions, advocacy and membership benefits wherever and whenever they need them. We currently conduct business in 13 states in the upper Midwest and the Southeast.

The Auto Club Group has established four long-term enterprise goals:

  • Long-term, sustainable, profitable growth

  • AAA Membership growth and renewal

  • Operational excellence

  • Become the “flagship club” of the AAA Federation

Important Note:

The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

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