Assistant Showroom Manager - Westwood - job 1198243


Date: 09/12/2021

City: Westwood, California

Employment type: Full-time

At Lovesac we believe you should be free to live the life you love and that we should all live in Total Comfort. From Sactionals – The World’s Most Adaptable Couch™, to Sacs – The World’s Most Comfortable Seat™, Lovesac products are durable, changeable, and truly designed for life. Our founder’s philosophy, Designed for Life™, demands that our products are both built to last a lifetime and designed to evolve with our ever-changing lives. It’s an uncompromising approach to achieving true sustainability.

Lovesac has an entrepreneurial spirit within its walls. It's innovative and exciting. Our products and our people are one of a kind. We are changing the way people think about furniture. While embarking upon a career with us; you will work within an interdependent team of passionate professionals collaborating to exceed expectations in all facets of our growing business.

Voted by Furniture Today Magazine into the Top 100 Growing Furniture Company; we are excited about the future!!

At Lovesac we are committed to living and succeeding by incorporating our Guiding Principles:

We can all win together

Doing less and doing better

We’re borrowing this earth from our children

The couch is the kitchen table

Love Matters

As an Assistant Store Manager, you are responsible to deliver sales results for the store. You have a passion for our product and our customers, creating a unique experience for them. An Assistant Store Manager, in partnership with the Store Manager, assists with training Sales Associates, Operations, Merchandising, Inventory, expense control, and shrink.

Summary of Key Job Responsibilities:

  • Responsible to meet or exceed individual sales goals and key performance indicators (KPIs).

  • Assist with consistent store operations to meet or exceed sales goals.

  • Assist in training store team to meet or exceed financial goals through the execution of Lovesac’s proprietary selling process to deliver sales results consistently.

  • Resolve issues for the customer’s satisfaction working in a collaborative partnership with Store Manager and follows up with the customer on order tracking and updates.

  • Ensure and maintain inventory integrity and accuracy protecting company assets at all times.

  • Direct the execution of promotional campaigns including product placement and marketing.

  • Ensure store merchandising standards are maintained (i.e., merchandising visuals, marketing, cleanliness, appropriate inventory levels, backroom organization, cleanliness, safety, etc.) in accordance with Company operating policies and procedures.

  • Process POS transactions (i.e., sales, returns and exchanges) in accordance with company policies and provides accurate information to clients.

  • Maintain a calm demeanor and manages issues professionally in accordance with our Company standards.

  • Act with integrity and trust, modeling professional behavior towards our employees, peers customers in accordance with the core values of our company.

  • Perform any other duties as requested by management.

  • Bachelor’s Degree or related experience in Retail Management/Sales or in a furniture/luxury retail environment.

  • Must have a minimum of 2 years’ experience (in designated field/specialization).

  • Engages product knowledge to drive and achieve sales results independently and with the store team.

  • Able to build rapport with both customers and the store team and act always with the customer in mind.

  • Must be results driven and utilize knowledge to meet or exceed KPIs and goals.
  • Must have proven time management skills and quickly adapts to a changing business environment.

  • Able to prioritize responsibilities with the appropriate level of urgency, able to listen and can use this information to solve problems, anticipate issues and make correct decisions based on a variety of situations.
  • Must take accountability and responsibility for your actions.
  • Must have the ability to manage multiple projects simultaneously while meeting deadlines consistently.
  • Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.

  • Demonstrates strong analytical and problem-solving skills.
  • Able to build rapport with both customers and the store team and act always with the customer in mind.

  • Provide support and ensure an employee-centric environment, through teaching and managing the store in the absence of the Store Manager to coach and consistently apply company best practices and processes.

  • Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
  • Must work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.
  • Proficiency required in Microsoft Office: Word, Excel & PowerPoint (add any additional required or preferred applications/platforms.

  • Must comply with the standards, policies and procedures outlined in the Lovesac Employee Handbook.
  • Consistent ability to work in an office environment and regularly report to work at Corporate Headquarters or designated showroom.

  • Must be able to work a minimum of 3 weekends per month (Sat. and Sun.) due to the nature of our business unless otherwise approved, in addition, able to work two closing shifts per week, one of those closing shifts to include a Friday or Saturday.

  • Able to perform furniture assembly demonstrations repeatedly throughout the day and assemble furniture.
  • Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
  • Must be able to travel, as required by the Company in its sole discretion, for occasional meetings and conferences using various forms of transportation.

  • Must possess a strong work ethic and exemplify The Lovesac Values:

Lovesac Core Values -

Audacious Dreamers

Willing to sweep the floors


Aspirational Values –

Customer Centricity

Only “A” Players

Executional Excellence


Table-Stakes Values –


Insatiable Learning





Accidental Values –

Making it happen


Our stores including our website are open seven days a week and require morning, evening, weekend and holiday availability.

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other characteristic protected by applicable law.

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