Administrative Service Rep-Concierge Medicine - San Ysidro - job 1197188

UC San Diego

Date: 09/12/2021

City: San Ysidro, California

Employment type: Full-time

Payroll Title:
Salary Range
Commensurate with Experience
La Jolla
Appointment Type:
Appointment Percent:
Total Openings:
Work Schedule:
Days, 8 hrs/day, Monday-Friday

As a federally-funded institution, UC San Diego Health maintains a marijuana and drug free campus. New employees are subject to drug screening.

#110545 Administrative Service Rep-Concierge Medicine

Filing Deadline: Thu 9/16/2021

For the safety and well-being of the entire university community, the University of California requires, with few exceptions, that all students, faculty and staff be vaccinated against the COVID-19 virus before they will be allowed on campus or in a facility or office. For more information visit:

UCSD Layoff from Career Appointment: Apply by 07/15/2021 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Special Selection Applicants: Apply by 07/27/2021. Eligible Special Selection clients should contact their Disability Counselor for assistance.


This position involves the administrative services and operations for our innovative Concierge Medicine Program located in La Jolla, which provides the most personalized and coordinated medical care using leading-edge medicine and state-of-the-art technology. Performs clinic revenue reconciliation. Compiles and reports reimbursement data. Assists with incident reporting. Maintains patient accounts, interacts with collection agencies, and negotiates patient payment plans. Serves as liaison with billing office. Conducts chart reviews and reports discrepancies.

Updates diagnosis and procedure codes to support clinical documentation and maximize reimbursement. Monitors daily clinical reporting, communicates results to provide accurate and timely patient care coordination. Updates medical coding resource material and clinic procedures documentation. Serves as a department resource for finance and compliance questions/issues. Serves as a liaison between academic and clinical groups. Oversees equipment inventory and coordinates supply purchasing. Proficient user of clinic IT technology systems.

Trains administrative staff on IT systems and applications. Coordinates conferences, compiles attendee conference notes and clinical recommendations and disseminates information. Conducts registration, insurance, and authorization verification, updating patient demographics, disposition appointments, co-pay collection, expediting reports, working closely with physicians, nurses, staff and other UCSD departments and staff. Assisting Physicians and all team members with managing patient-related affairs and acts as a patient liaison by fielding questions, scheduling appointments, etc.


  • Bachelor's Degree in business, healthcare administration, or related area; and/or equivalent experience/training.

  • A minimum of two (2+) or more years of relevant experience.

  • Experience and proven success in-clinic medical billing practices including coding, billing systems, and documentation requirements.

  • Thorough knowledge of ambulatory care clinic practice management including patient care workflows and processes.

  • Demonstrated understanding of medical terminology and clinical knowledge of clinic practice area.

  • Excellent communication skills with the ability to communicate clearly both verbally and written.


  • Previous experience working in a complex healthcare environment.

  • Must have strong grammar and spelling skills.

  • EPIC trained.

  • Demonstrated experience with insurance and authorization.


  • Must be able to work various hours and locations based on business needs.

  • Employment is subject to a criminal background check and pre-employment physical.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, and several outpatient clinics. UC San Diego Medical Center in Hillcrest is a designated Level I Trauma Center and has the only Burn Center in the county. We invite you to join our dynamic team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see:

UC San Diego is a smoke and tobacco free environment. Please visit for more information.

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